WiFi Syncing Issues

WiFi syncing can sometimes be problematic. Follow these steps to resolve common issues.

Important Notes

• mSecure 6 cannot sync with previous versions (mSecure 3 or 4). However, you can restore data using a .msim backup file from older versions. 
• WiFi syncing is not recommended on public WiFi networks. 

Basic WiFi Sync Troubleshooting

Ensure you are signed into the same mSecure account on all devices:

• Check Settings > Account Settings in mSecure.
• Switch accounts if needed. 

Windows Troubleshooting

For WiFi sync to work, ensure your PC is discoverable and your network is set to private:

If Using a Wired Connection:

1. Click the Notifications icon on the taskbar. 
2. Select All Settings > Network & Internet > Ethernet. 
3. Click your network and enable Make this PC discoverable.

If Using a Wireless Connection:

1. Click the Internet Access icon on the taskbar. 
2. Select Properties for your connected network.
3. Under Network profile, select Private. 

Mac Troubleshooting

Clear Data File to Fix Sync Issues

1. Open mSecure.
2. Click Help in the top menu bar.
3. Hold Option and select Show Data File in Finder. 
4. Close mSecure.
5. Delete the mSecure.mscb file.
6. Reopen mSecure and sign in.

Note: Make a backup file of your data and make sure you have access to your QR code just to be secure. 

General WiFi Sync Fix

Reset "Main Computer" Settings on Windows:

1. Open mSecure > Settings > Sync Options.
2. Disable Main Computer and confirm.
3. Close and reopen mSecure.
4. Re-enable Main Computer.

Reset "Main Computer" Settings on Mac:

1. Open mSecure > Preferences (Command + Comma). 
2. Click Sync > Disable Main Computer.
3. Close and reopen mSecure.
4. Re-enable Main Computer. 

Manually Sync Other Devices

• Android: mSecure > Menu > Sync Now
• iOS: Tap & hold the top record > Drag down & release.
• Windows: Click Sync button.
• Mac: File > Sync (Command + Shift + S).

Manual sync must be initiated from a device that is not the Main Computer. 

Firewall & Antivirus Considerations

Firewall Settings:

• Ensure mSecure is allowed through your firewall.
• Windows: If mSecure is missing from Firewall settings, uninstall and reinstall the app.
• Mac: Go to System Settings > Network > Firewall and add mSecure if needed.
• mSecure uses ports 4070-4080; ensure these are open in your firewall.

Antivirus Software:

1. If using third-party antivirus software, create an exception for mSecure to allow syncing. 

Fixing iOS Sync Issues

If your iOS device displays "The server cannot be reached", check your local network permissions:

1. Open Settings > Privacy & Security > Local Network.
2. Ensure mSecure is enabled.

Still Having Issues?

If you're still experiencing problems, restart all devices and try again. Contact us if you need further assistance. 

Did you find it helpful? Yes No