Microsoft Store App Issues

If you're experiencing issues downloading or using mSecure from the Microsoft Store, follow these troubleshooting steps to resolve common problems. 

Sign out and Back Into the Microsoft Store

The first step in troubleshooting download issues is to sign out of your Microsoft account from the Microsoft Store, then sign back in and try downloading the app again. 

Use the Windows Store Apps Troubleshooter

Microsoft provides a troubleshooter that scans your system for issues preventing Windows Store apps from functioning correctly and attempts to fix them automatically. 

• Launch the Windows Trouble Shooter.
• Open the file using the Diagnostics Troubleshooting Wizard.
• Follow the on-screen instructions and click Next to allow the troubleshooter to detect and resolve issues. 

While the troubleshooter may not always find or fix the issue, it's worth trying.

Clear the Microsoft Store Cache

Clearing the cache can resolve issues with downloading or updating apps.

• Press Windows Key + R to open Run.
• Type wsreset.exe and click OK.
• A blank Command Prompt window will appear and close automatically after about 10 seconds. 
• The Microsoft Store should open afterward - try downloading mSecure again.

Reset Windows Update Components

If the Microsoft Store or its apps aren't updating properly, resetting the Windows Update components may help.

• Download the Windows Update Troubleshooter from Microsoft's support page.
• Run the troubleshooter and follow the on-screen instructions.
• If any problems are detected, the troubleshooter will attempt to fix them automatically. 

Edit the Registry for Connection Errors (Advanced - Use at Your Own Risk)

If you're encountering a connection error when launching, downloading, or updating the Microsoft Store, modifying the registry may help.

• Press Windows Key + R, type regedit, and click OK.
• In the Registry Editor, navigate to: HIKEY_LOCAL_MACHIN\SOFTWARE\Microsoft\WindowsNT\CurrentVersion\NetwordList\Profiles
• Right-click Profiles, select Permissions, then click Advanced. 
• Check the box for Replace all child object permission entries with inheritable permission entries from this object and click OK.
• Restart your system and check if the issue is resolved.

Re-register the Microsoft Store App (Advanced - Use at Your Own Risk)

Since the Microsoft Store app cannot be uninstalled, re-registering it may fix persistent issues.

• Search for PowerShell, right-click it, and select Run as Administrator.
• If you're using Windows 10, enter the following command and press Enter: "& {$manifest = (Get-AppxPackage Microsoft.WindowsStore).InstallLocation + '\AppxManifest.xml' ; Add-AppxPackage -DisableDevelopmentMode -Register $manifest}"
• Close PowerShell and try opening the Microsoft Store again.

If the issue persists after following these steps, consider contacting Microsoft Support for further assistance. 

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