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Microsoft Store App issues

If you are having issues downloading mSecure on Windows, please use this guide for common troubleshooting fixes for the Windows Store App.

Sign out of Microsoft Account on the Microsoft Store

The first step to try to fix any download issues you might be having is to sign out of your Microsoft account on the Microsoft Store. Afterward, sign back into the account and try to download/use the Microsoft Store again.

Use the Windows Store Apps Troubleshooter

Microsoft has a troubleshooter that scans your system and detects any problems that might be preventing any Windows Store apps from working correctly. Then, if possible, it automatically fixes these without you needing to do anything. Though the troubleshooter isn’t built-in to Windows, you can easily download it for free from Microsoft’s website. Here is the Windows 10 troubleshooter: Windows 10 download

windows store apps troubleshooter

Open the file with the Diagnostics Troubleshooting Wizard, which should be selected by default. Then follow the wizard through, clicking Next to progress through the stages. If problems are detected then the troubleshooter will try to resolve these. It may not be able to fix them or it might not even find any issues in the first place, but it’s definitely worth trying it out anyway.


Clear the Store Cache

Clearing the cache of the Store can help resolve issues with installing or updating apps. In fact, clearing the cache can resolve many Windows problems. It’s incredibly simple to run and will only take half a minute. 

Press Windows Key + R to open Run, then input wsreset.exe and click OK. A blank Command Prompt window will open, but rest assured that it’s clearing the cache. After about ten seconds the window will close and the Store will open automatically.


Reset Windows Update Components

If you’re having trouble updating the Store or the apps themselves, you should try resetting the Windows Update components. Handily, there’s a troubleshooter for that! You can grab the right version directly from Microsoft, depending on your operating system, from their support page.

windows update troubleshooter

Run the troubleshooter and click Next to progress through the stages. It’ll automatically detect and fix any problems, if possible.

Edit the Registry for Connection Errors (Advanced – use at own risk)

If you’re getting a connection error when launching the store, downloading an app, or updating an app, it might be time to head into the registry.

advanced security settings for profiles

First, press Windows Key + R to open Run. Input regedit and click OK. The Registry Editor will open. Using the folders on the left, navigate into the following folder path:


Right-click on Profiles, select Permissions, then click Advanced. Tick Replace all child object permission entries with inheritable permission entries from this object and click OK. Now restart your system and hopefully, your problem will be resolved.

Re-register the Windows Store (Advanced – use at own risk)

The Store app can’t be uninstalled, so the closest we can get is to re-register it on your system. First, perform a system search for powershell, then right-click the relevant result and select Run as administrator. Simply put, PowerShell is a scripting environment that can be used to automate tasks.

windows store powershell

If you’re using Windows 10, input the following and then press Enter:

"& {$manifest = (Get-AppxPackage Microsoft.WindowsStore).InstallLocation + '\AppxManifest.xml' ; Add-AppxPackage -DisableDevelopmentMode -Register $manifest}"


You can now close PowerShell and open the Store app, where hopefully your problem will have been resolved.

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