Sign In and Authenticate Your mSecure Account
Signing into your account for the first time
When you create an account in mSecure for the first time, you will most often tap or click "Sign Up" to create a new account. Once you have gone through the onboarding process and created a new account, you will be signed into that account on your device. If you need to sign up for an account first, visit this article.
In order to sign in, you will need the email address associated with your mSecure account (username) and the password you use to unlock your mSecure account. If you are signing in on a device for the first time, you will also need to have your Authentication QR Code in order to prove you as the owner of that mSecure account. You can learn more here.
Signing In on Another Device After Creating an mSecure Account
Once you have one device signed into your mSecure account, you can add other devices to sync your information securely via one of the methods listed above.
You have since received an email to the email address used for your mSecure account titled "IMPORTANT: mSecure Account QR Code - (Date)". This email contains crucial information for the authentication of your account on another device, please flag or save the QR Code of this email in order to use it for future additions to your mSecure account.
View the section below that corresponds to your device:
Signing in and Authenticating your mSecure account on iOS
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- Open mSecure
- Skip through the prompts and tap "Sign In"
- Enter your mSecure account email and password
- Upon being asked to authenticate your account, you can authenticate using your QR Code by scanning via your phone's camera directly to another device with the QR Code on the screen (This can be found in the Account Settings of mSecure or in the email sent to your corresponding email address) or Uploading an image or PDF of your Authentication QR Code from your device. Uploading will require you to screenshot or upload a PDF file of your Authentication QR Code so mSecure can authenticate the use of your account.
- Once the method is chosen, your device will be authenticated to use your mSecure account as you have been verified as the user
Signing in and Authenticating your mSecure account on Android
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- Open mSecure
- Skip through the prompts and tap "Sign In"
- Enter your mSecure account email and password
- Upon being asked to authenticate your account, you can authenticate using your QR Code by scanning via your phone's camera directly to another device with the QR Code on the screen (This can be found in the Account Settings of mSecure or in the email sent to your corresponding email address) or Uploading an image or PDF of your QR Code from your device. Uploading will require you to screenshot or upload a PDF file of your Authentication QR Code so mSecure can authenticate the use of your account.
- Once the method is chosen, your device will be authenticated to use your mSecure account as you have been verified as the user
Signing in and Authenticating your mSecure account on Mac
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- Open mSecure
- Skip through the prompts and click "Sign In"
- Enter your mSecure account email and password
- Upon being asked to authenticate your account, you can authenticate using your QR Code by scanning via your computer's camera (if your device has one) directly to another device with the QR Code on the screen (This can be found in the Account Settings of mSecure or in the email sent to your corresponding email address) or Uploading an image or PDF of your QR Code from your device. Uploading will require you to screenshot or upload a PDF file of your Authentication QR Code so mSecure can authenticate the use of your account.
- Once the method is chosen, your device will be authenticated to use your mSecure account as you have been verified as the user
Signing in and Authenticating your mSecure account on Windows
VIDEO COMING SOON
- Open mSecure
- Skip through the prompts and click "Sign In"
- Enter your mSecure account email and password
- Upon being asked to authenticate your account, you can authenticate using your QR Code by scanning via your computer's camera (if your device has one) directly to another device with the QR Code on the screen (This can be found in the Account Settings of mSecure or in the email sent to your corresponding email address) or Uploading an image or PDF of your QR Code from your device. Uploading will require you to screenshot or upload a PDF file of your Authentication QR Code so mSecure can authenticate the use of your account.
- Once the method is chosen, your device will be authenticated to use your mSecure account as you have been verified as the user
Troubleshooting
What if I have an mSecure account already, but I forgot the password or lost the Authentication QR Code?
If you have lost your password or Authentication QR code and you cannot log into your mSecure account on any other devices (via biometric authentication or otherwise), then you will need to perform an account reset. You can learn more here.
I am receiving an "Invalid QR Code" message when I scan it. Why is this occurring?
There are several reasons why this might occur:
- The QR code was meant for a different mSecure account.
- The QR code is an older QR code created before changing your account password
- The QR code is your original code after going through a password reset.
For more information, visit our support article.
Why is my data not appearing after I have signed into my mSecure account?
There are several reasons this might occur:
- Your data has not synced yet. To manually sync your mSecure database on a computer:
1. Open mSecure
2. Go to File > Sync or Shift + Cmnd + S (Shift + Ctrl + S for Windows)
on Mobile
1. Open mSecure
2. Drag and swipe down on the first record in your database to Sync
You do not have any data stored within your account yet
Why is my data appearing as "<decryption error>" or "No Title"?
If this is occurring for you, please contact us at support@msevensoftware.com
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