Migrating to mSecure 6

Are you upgrading from an older version of mSecure to mSecure 6? This guide will help you smoothly transition from mSecure 3 or 4 to the latest version. 

Before You Begin

To migrate your data to mSecure 6, ensure the following:

• You have access to your mSecure database on at least one device.
• You know your password for the older version of mSecure of have a backup file from that version. 

If you need assistance, contact [email protected].

Set Up Your Account

Download mSecure 6 from your device's app store:

• iOS
• Android
• Mac
• Windows

Once installed, create an account by clicking Sign Up. You can use the same email as your previous mSecure version, but note that mSecure 6 operates on an account system rather than being device-specific. 

Note: If you receive an "Account Already Exists" message, contact [email protected] for support. 

Migrating from mSecure 4 (iOS & Android)

If mSecure 4 is Installed on Your Device:

1. Open mSecure 6 and click Sign In (or Sign Up, if you haven't created an account yet). 
2. Once logged in, mSecure 6 will prompt you to migrate your previous data.
3. Click Yes.
4. Enter your mSecure 4 password to decrypt your data.

Note: If you're not prompted to migrate, go to Menu > Settings > Restore from mSecure 4. 

If You Have a Backup File (.msim):

1. Open mSecure 6 and sign in. 
2. Go to Menu > Settings > Backups and tap Restore. 
3. Locate your backup file in your device's storage. 
4. Enter the password used when the backup was created. 

Once entered, your data will populate in mSecure 6 and sync across your devices if syncing is enabled. 

Troubleshooting (iOS & Android)

• If mSecure 4 no longer opens after updating to iOS 16: Your data is safe. Follow the migration steps above using your mSecure 4 password.
• If you can log in using Face ID/Touch ID but forgot your password: Try different password variations. If unsuccessful, contact [email protected].
• If you forgot your password and relied on biometric login: There is no way to recover it. Try common variations of your password. 

Migrating from mSecure 3 (Mac & Windows)

Mac Migration

1. Ensure mSecure 3 is still installed or that its database file is in its default location.
2. Open mSecure 3 and unlock it with your password.
3. Click File > Backup, then save the backup to your Desktop.
4. Open mSecure 6 and sign in.
5. Click File > Restore, select your .msim backup file, and click Open. 

Your data will now appear in mSecure 6 and sync across your devices if enabled. 

Windows Migration

1. Locate your mSecure backup file (.msim) in (C:\User\YourUserName\Documents\mSecure\Backup) or create a new backup. (Open mSecure 3, go to File > Backup, and save the file to your Desktop).
2. Open mSecure 6 and sign in.
3. Click the Settings (gear) icon > Backups.
4. Click Restore Data, select your backup file, and click Open.

Your data will now appear in mSecure 6 and sync across your devices if enabled. 

Troubleshooting (Mac & Windows)

• If you forgot your password for mSecure 3: Unfortunately, there is no recovery method. Try different password variations. 

If you encounter any issues, contact [email protected] for assistance.

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