In a recent reply on the Feature Requests section of the Forum it was announced that mSecure 6 would be available soon and that major enhancements we have been waiting for would not be implemented in mSecure 5.
Will mSecure 6 be considered a completely new product? Will existing customers be expected to pay for this new product in order to get any enhancements?
Will mSecure 5 remain available? Will it still be maintained with bug fixes and security issues?
Will the databases be compatible between these products?
Are there any other implications for existing loyal customers?
This is what I like!
@Matt mSecure 6 is going to be a subscription-based app. However, for those that have a v5 Pro license, they will get access to the Gold tier subscription for no cost. In other words, if you have a Pro license now, you will not lose any functionality when v6 is released, and you won't have to pay for a subscription. Now, of course, like most software, there will come a time where there will be an upgrade cost, and at that time, there may or may not be a one-time purchase available for a license.
Please add my vote to the "perpetual license" model. It's a huge reason that's kept me with mSecure !! I'm really trying to avoid anything subscription based. I don't mind paying for upgrades at all but I want it to be on my timeframe, when I'm ready to deal with it. Thank you!
Thank you for your feedback @Carey and @Steven! We understand the desire to have a single, perpetual license, but we're in a place now where that model needs to change. As we have always done in the past, we plan to honor our existing customers in different ways. One of the ways we will be doing this is by moving any v5 paid licenses into a Gold subscription right from the start at no cost. All of the features that were available in v5 will be included in the Gold tier, so v5 Pro users won't be loosing any functionality.
Thanks very much for chiming in here @Steven. It is a dilemma for sure. We want to stay as a one-time paid app, but it just won't work for us as we continue development in the future. We really do believe the subscription model is the best route moving forward.
@Matt, not wanting to be discourteous or anything (and I respect your opinion that you only want to pay for one time upgrades rather than subs), but I'm pretty sure most businesses out there do not survey customers before deciding whether to increase their prices or change their pricing model. When Mike says 'its best route forward' I think he means to be able to sustain the business model and that he's not trying to misled you into anything else. He's already said that current Pro purchases will move move onto the Gold tier for free and that functionality will not be lost for the foreseeable future. At least he is being honest that they may have to force a chargeable upgrade in future but again that is not set in stone. Not sure what else he can do.
I'm sure everyone would love to pay a one off purchase and have continual improvements / feature updates forever, but who pays for this? I'm not saying I like a sub model, like every customer, you want to pay the least amount for a product, but a business needs to be sustained through funds. As an example, I've been with HulloMail for the last 10 years and they recentlyish went from a one off purchase to a sub model, as I didn't feel the service warranted the sub fee I left....but with no hard feelings, I get to choose. Same here, if you don't believe the app / service warrants the sub, walk away. I personally don't want to pay a sub, but if I had to I will for this app as that's how much I value it.
No need to give them a hard time over it.