Can't import accout key file - where do i get the key? the mail from iphone send a pdf file - possible is only jpeg, pgn or msecurekey
Can't import from clipboard - the is no file - possible is only jpeg, pgn or msecurekey too
Can't use camera - msecure wants to use mirco but not the camera ...
Thank you for contacting us and I'm sorry about the issue you are experiencing. The QR code email contains your encrypted account key, a png image of your QR code, and a PDF attachment for safe keeping. When authenticating your mSecure account in mSecure 5 on Windows, you have the option to use your clipboard, an account key or QR code image (file), or the camera.
Unfortunately, I don't understand your issue with the camera. However, the two first options should be easy enough to use that you shouldn't need a camera. Here's a guide with videos that could help: https://support.msecure.com/en/support/solutions/articles/36000064260-set-up-and-authenticate-msecure-account
It works !!! don't no why not before :-)
I appear to have the same issue. I've saved the QR code as a PNG and I get an auth failed message. I copy the secure auth code into the clipboard (verified that its there by pasting multiple times into notepad) and click the 2nd option and I get the dialog import box for the first option. It doesnt seem to attempt to do anything with the key loaded into the clipboard.
Please use this article to go over invalid QR code issues: https://support.msecure.com/en/support/solutions/articles/36000064236-invalid-qr-code-
I'm having the same issue. I only got the PDF and the the actual key. I copy the key to my clipboard but can't paste it as the "Import from Clipboard" brings up the file dialog.
Can someone please help?
I just saw you other post, and I'm going to respond add a response to that thread.