HI Andreas,

Thank you for contacting us and I'm sorry about the issue you are experiencing. The QR code email contains your encrypted account key, a png image of your QR code, and a PDF attachment for safe keeping. When authenticating your mSecure account in mSecure 5 on Windows, you have the option to use your clipboard, an account key or QR code image (file), or the camera.

1. File Import
   • In  order to import the QR code, you will need to save the QR picture in  the mSecure Authentication Email. To do that, open the email on your  device, right click on the QR picture, and save image. Once the image is  saved on your computer, select the File Import option and navigate to  your QR code image file.
2. Import from Clipboard
   • Copy  the “Encrypted Account Key” from your mSecure QR code Email to your  device’s clipboard, then press the clipboard icon button to import the  key.
   • Copy the QR code image from your mSecure QR code Email to  your device’s clipboard, then press the clipboard icon button to import  the key.
3. Use Camera
   • Use  this device’s camera to scan to QR code in your mSecure Authentication  email or the account settings of mSecure running on another device.

Unfortunately, I don't understand your issue with the camera. However, the two first options should be easy enough to use that you shouldn't need a camera. Here's a guide with videos that could help: https://support.msecure.com/en/support/solutions/articles/36000064260-set-up-and-authenticate-msecure-account

Hi Tom,

Please use this article to go over invalid QR code issues:  https://support.msecure.com/en/support/solutions/articles/36000064236-invalid-qr-code- 

Hi Ivan,

I just saw you other post, and I'm going to respond add a response to that thread.

@Wayne Can you let me know where you're trying to log in to make the change to your payment information? The only place this can be done is on our website: msecure.com/login. If you log in to your account there, you should have no problems changing your payment information.