Resending Your Authentication Email

When you first sign in to create your mSecure account, you will recieve an authentication email containing your Encrypted Account Key (QR Code). If needed, you can always resend the authentication email or view your QR code within mSecure's settings.

How to Resend Your Authentication Email

To view your QR code or resend the authentication email, you must be signed in to mSecure on at least one device. The authentication email should arrive within a minute after signing in for the first time. 

Tip: If you don't see the email, check your spam or junk folder. Learn more about the Authentication Email.

Important Notes:

You will not receive a new QR code each time you sign in.

The authentication email is sent only when:

• You sign in to your mSecure account for the first time after creating it.
• You manually resend the email from mSecure Settings.
• You reset your account. 

For iOS and Mac Users

If iCloud Drive is enabled, mSecure will automatically store your encrypted account key there. When signing in, mSecure will first check iCloud Drive to authenticate your account. 

If a valid key is found, authentication happens automatically. If no key is found or its invalid, you'll be prompted to use your QR code instead. 

Note: This feature cannot be disabled - it is standard for iOS and Mac devices. 

iOS

1. Open and unlock mSecure.
2. Tap the Menu icon (three horizontal lines) in the top left corner. 
3. Tap Settings.
4. Tap Account Settings.
5. Tap View Authentication QR Code.
6. Tap Re-send Authentication Email.

Android

1. Open and unlock mSecure.
2. Tap the Menu icon (three horizontal lines) in the top left corner.
3. Tap Settings.
4. Tap Account Settings.
5. Tap Display Account QR Code.
6. Tap Resend Authentication Email. 

Mac

1. Open and unlock mSecure.
2. Click mSecure in the top menu bar. 
3. Click Preferences.
4. Click Account.
5. Click Resend Email. 

Windows

1. Open and unlock mSecure.
2. Click the Settings icon in the bottom left corner.
3. Click Account.
4. Click Resend. 

If You've Lost Access to Your Authentication Email, QR Code, or Account

If you no longer have access to 

• Your Authentication Email
• Your Account Key
• Your QR Code
• A device signed in to mSecure

You will need to reset your account which will delete all of your data permanently. After the reset, you can start over and create a new account key when signing in on your first device. (Learn how to reset your account here.)

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