Chat support available. Click the chat icon on the bottom right corner to start chatting with us right away!

mSecure Support

Knowledge Base Forums Submit a ticket

mSecure5 not working with my Samsung Android Device

I properly installed mSecure5 on my new device since 2 weeks now.

Then it goes to Dropbox to be synced with.

Few seconds after, I got this this error message saying, " the application was not setup correctly and then could not access to you Dropbox".

It seems for me that Dropbox does not allow mSecure to retrieve the Data file.

Meanwhile, mSecure is still working / Syncing properly on my old device.

I emailed to the support who takes 2 days to respond with standard responses from the blog and just asking me questions each time.

So we are not moving forward at all since 2 weeks.

I would like to talk to someone because I think it is an mSecure account setup error.

Thanks,

Michel


1 person has this problem

Hi Michel,

I talked with Spencer, one of our other support reps about your ticket, because he is the one who answered you earlier today. We think we have the reason why this is happening, and he'll be responding soon with information on how to fix it.

I also have the same problem and error message when I went to setup my Pixel 6 Pro.

I think the issue was due to the limit of 3 devices in Dropbox.

So now, I am using msecure cloud, ant it is working.

I am not over my device limit with dropbox and have the issue still. 

Hi Gavin,

Since Spencer and I worked with @Michel, we have been able to get more information on what's causing this to happen. Do you have the Dropbox app installed on your Pixel?

Hi Mike, yes I have the app installed on my Pixel.

Hi Mike, based on your last reply, you gave me an idea. I deleted Dropbox app off my Pixel 6 Pro, so when msecure asked me to setup the dropbox link, I had to login via the chrome web browser. This worked! Not sure if I re-install the dropbox app if this will break the sync, so I will keep dropbox off my phone for now. 

Hi Gavin,

You beat me to the instructions =)  Something has changed with the authentication functionality in the Dropbox app, so that's what's causing the problem. We'll have that fixed for mSecure 6 which will be out soon, but it won't be able to get addressed in mSecure 5.


Now that you were able to connect mSecure to your Dropbox account, you should have no problems reinstalling the Dropbox app. So far as we are aware, the problem is only in the linking of mSecure to the Dropbox account. It shouldn't have any negative effect on the rest of the sync feature.


Login or Signup to post a comment