If you still know your password to mSecure 4, all you would need to do is install mSecure 5, create a new account or reset an existing account, and then migrate your data in from the old app. You can find out more about this process here: https://support.msecure.com/en/support/discussions/topics/36000020017
Thanks for the response. I have been pleased with the product. I don't know which version of m-secure I am using. I purchased and installed version 5 but can't figure out how to migrate the existing file.
I deleted and reinstalled mScure5 and paid the $14.99. There is no automatic prompt to locate my existing files, and I can't locate the pathway on Settings?
If you already had an mSecure 5 account, you can't trigger the migration by only deleting and reinstalling the app. You also need to reset the mSecure 5 account. After the account is reset, it will be in a fresh state, and the migration will be triggered as you go through the sign in process in mSecure 5.
To reset your account, follow the steps in this support article: https://support.msecure.com/en/support/solutions/articles/36000064228-account-reset
IMPORTANT: Do not delete the old mSecure 4 app from your device. If that is done, the data stored in the app will be lost. Also, your mSecure 4 data is not connected to your mSecure 5 account in any way, so performing the account reset will have no effect on the data stored in the old app.
Mike. As I said in another post, I purchased the app in 2012 so I presume I have been running annelid version. The app is on my i-phone. Do these reset instructions apply to an i-phone?
Mike- your suggestion to reset and reinstall worked, thanks !!!
No problem at all Steve, and it's great to hear everything was moved over to mSecure 5!