Chat support available. Click the chat icon on the bottom right corner to start chatting with us right away!

mSecure Support

Knowledge Base Forums Submit a ticket

Forgotten Password

I have just bought msecure5 and cant remember password. I still have all data on older free msecure, what can I do?

Peter


1 person has this question

I thought I had started new topic

Hi Peter,

Thank you for contacting us, and I'm sorry for the issue you are experiencing. When you say you can't remember your password, are you trying to sign in to the mSecure 5 app and it's telling you the password is incorrect? If so, the easiest thing to do here is to reset your account, since you have all your data stored in the older mSecure app. Let me know, and I can help you with getting this resolved.

I have the same question

@Elyse When you say you can't remember your password, are you trying to sign in to the mSecure 5 app and it's telling you the password is incorrect? If so, the easiest thing to do here is to reset your account, since you have all your data stored in the older mSecure app.

When I installed the mSecure 5 app, it asked for my mSecure 4 password in order to transfer the data.

Since I couldn't get to my mSecure 4 account to retrieve my forgotten password, I can't transfer the old data.


Hi Elyse,

I'm sorry to hear about what's happening here. Unfortunately, in these types of situations, there isn't a lot we can do. In order for the data to be migrated into mSecure 5, the password for mSecure 4 has to be entered manually. Engineering-wise, there is no way for us to get around the necessity. Also, since we don't acquire our customer's password or data in any form in mSecure 4, there's no way for us to retrieve those items for you. I'm really sorry I don't have better news here.


Do you happen to have a backup of your data? If so, we could try to install mSecure on a different device and then have you attempt to restore the data from the backup. You will need to know the password still, but you would have as many attempts as you would like to try to enter the correct password.


Login or Signup to post a comment