Hi Deborah,

Thank you for contacting us, and I'm sorry for the issue you are experiencing. I'm not sure what has happened here, but your data is not deleted or removed when you pay for an mSecure license. Can you tell me more about how you found yourself in this place? Were you running a previous version of mSecure before, and now are you trying to upgrade to mSecure 5? Also, do you have access to your information in any version of mSecure running on at least one device?