Can you point me to any instructions on the procedure for using MSecure to change passwords in this database and the websites?
Thank you for contacting us and I'm sorry about the issue you are experiencing. This website (the support website: https://support.msecure.com) is in no way related to our account system or app. You can learn how to change your account password in mSecure 5 here: https://support.msecure.com/support/solutions/articles/36000064490-change-account-password
If you have forgotten your account's password, you can learn how to reset your account here: https://support.msecure.com/support/solutions/articles/36000064228