Hi Curt,

Thank you for contacting us and I'm sorry about the issue you are experiencing.  This website (the support website: https://support.msecure.com) is in no way related to our account system or app. You can learn how to change your account password in mSecure 5 here: https://support.msecure.com/support/solutions/articles/36000064490-change-account-password

If you have forgotten your account's password, you can learn how to reset your account here: https://support.msecure.com/support/solutions/articles/36000064228