I renewed my Premium subscription a week ago, my subscription is being treated a an "Essential Subscription'. I am unable to sync, export to CVS, unable to make save changes to passwords etc.  

I have opened tickets, emailed, checked with Paddle who said I am subscribed to Premium & they would send an email to mSecure about it. 

I've attached 3 files to show payment, showing me as "Non-Subscriber" & request for me to "Update" (!).

Bottom line, I have not heard from anyone to date to remedy. I have tried everything. 

I received an email from  an mSecure Representative saying there has been an influx of tickets regarding this issue. Apparently mSecure is in the process of migrating subscriptions from an old system to a new system, so this issue  won't happen again. 

My  subscription has now been updated with the correct renewal date, so everything is working  as it should!  Resolved!

If you opened a ticket, be sure to also  email  to:      support@msevensoftware.com

Hope this helps to anyone having the same problem.