Premium Subscription but showing as "Non-Subscriber" & working like "Essential Subscription"
D
Darlene
empezó un tema
en torno a 9 horas hace
I renewed my Premium subscription a week ago, my subscription is being treated a an "Essential Subscription'. I am unable to sync, export to CVS, unable to make save changes to passwords etc.
I have opened tickets, emailed, checked with Paddle who said I am subscribed to Premium & they would send an email to mSecure about it.
I've attached 3 files to show payment, showing me as "Non-Subscriber" & request for me to "Update" (!).
Bottom line, I have not heard from anyone to date to remedy. I have tried everything.
Darlene
I renewed my Premium subscription a week ago, my subscription is being treated a an "Essential Subscription'. I am unable to sync, export to CVS, unable to make save changes to passwords etc.
I have opened tickets, emailed, checked with Paddle who said I am subscribed to Premium & they would send an email to mSecure about it.
I've attached 3 files to show payment, showing me as "Non-Subscriber" & request for me to "Update" (!).
Bottom line, I have not heard from anyone to date to remedy. I have tried everything.