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Unlock MSecure

I can't unlock MSecure on my MacBook Pro.  It's working fine on my  iPad & iPhone.

Please help.

Thank you,


Hi LInda,

Thank you for contacting us and I'm sorry about the issue you are experiencing. Can you please let me know what version of mSecure you are using on your various devices? If using mSecure 5 on all devices, are you able to unlock mSecure 5 with your only your account password on your iPhone and iPad? Lastly, if using mSecure 5, do you know if you are using the same exact account in mSecure 5 on each device?

Here's an image that can help you understand what version of mSecure you might be using:

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