Hi LInda,

Thank you for contacting us and I'm sorry about the issue you are experiencing. Can you please let me know what version of mSecure you are using on your various devices? If using mSecure 5 on all devices, are you able to unlock mSecure 5 with your only your account password on your iPhone and iPad? Lastly, if using mSecure 5, do you know if you are using the same exact account in mSecure 5 on each device?

Here's an image that can help you understand what version of mSecure you might be using:

Hi Gail,

I'm sorry to hear about the problem you're experiencing here. Can you explain in some more detail what's happening when you try to open mSecure? Are you saying it's giving you an error message when you open the app or when you try to enter your password to unlock the app? Also, what does the error message tell you exactly?

@Susanritzer42 The reason this message is getting displayed is because iOS 14.5 and 14.6 is causing breaking changes to mSecure 4, which is no longer supported. The only option here is to upgrade to mSecure 5, which is the upgrade to the mSecure 4 app. There is more about this in a forum post we created, but if you need additional help, please let me know. Here is the post: https://support.msecure.com/en/support/discussions/topics/36000020017

@Marion I responded to you in the thread your started. We'll keep our correspondence there from here on out.

@Marion It's good to hear everything is working again, but if you were experiencing the message that mSecure needs to be updated, I need to make sure you are able to get your data moved over to mSecure 5 as quickly as possible. We haven't fixed anything in the old app, because it is no longer supported. We're pretty sure this will be happening more and more as new iOS updates are released, so it's best to get things migrated over to the new app before something worse happens in the future.

If you just created an mSecure account in v6, you should have no problems importing the data in from mSecure 4. Go ahead and open mSecure 6, tap the menu button in the top left corner of the screen (3 stacked lines), then tap Settings. In the Settings screen, scroll down and tap "Import from mSecure 4."

@Lesa I'm not sure what you mean here when you say you went to upgrade mSecure and it lost your saved password. If you were using an older version of mSecure, then upgrading will have no effect on the password you used to unlock the older version of the app. Can you explain more about what's happening here, because I won't be able to help until I know exactly what's happening.

Are you currently using mSecure 4 on an iOS or Android device? If so, which device type do you have, and are you still able to open mSecure 4 on that older device to view your information?