mSecure 5 includes both Free and Pro features. The Free features can be used forever at no cost. The Pro features are free to try for 30-days. After that, a single one-time purchase (paid upgrade) entitles you to use the Pro features on all of your devices on multiple platforms.
You can download mSecure 5 for free here:
Paid users simply have to sign in to the mSecure account they created and used to purchase an mSecure 5 license.
We recommend starting with mSecure 5 on a device that has the previous versions installed so that mSecure 5 can walk you through the migration process: https://m7software.freshdesk.com/support/solutions/articles/36000064322. Otherwise, you can always restore from a .msim backup file created in the previous versions: https://m7software.freshdesk.com/support/solutions/folders/36000176540.
I upgraded to 5.5. I set my MacBook Pro as main computer. I want to sync with my iPhone 7+ and iMac. All 3 are on same WiFi network. Sync works with Main computer & phone but not iMac. What should I do? Should I restore from a backup? I have backups with what seems to be all records but All Items on screen has 0 and most recent backup has 0 number of records in backup though previous ones had the correct number of records
Please create your own discussion or topic about your syncing issues and I'd be happy to work with you to fix any issues you might have.
I'm a paid user but it is asking me to pay for this upgrade. Am I to understand that you're going to charge your paying members for each upgrade?
Thank you for contacting us. No, no one is being charged more than a single time for mSecure 5 (5.0 and up). The purchase of an mSecure 5 license is tied the mSecure account used to purchase it with. Our system shows that you have a paid account.
You can download mSecure 5 here:
Paid users simply have to sign in to the mSecure account they created and used to purchase an mSecure 5 license (the email address you are using on this website). I would recommend starting with mSecure 5 on a device that has the previous versions installed so that mSecure 5 can walk you through the migration process: https://support.msecure.com/knowledge-base/migrating. Otherwise, you can always restore from a .msim backup file created in the previous versions: https://support.msecure.com/knowledge-base/msecure-backups
If you have forgotten your mSecure account, please go here if you experience account password issues: https://m7software.freshdesk.com/support/solutions/articles/36000019923-forgot-your-msecure-account-password-
I paid for the app and the current version is 4.5.4
Now I'm being asked to pay for version 5.
If this is not an error then I am in fact being asked to pay for upgrades which is what I thought I bought the first time.
I paid 3.99 on November 27, 2017
You have a paid account for firstname.lastname@example.org that was created on Feb. 20th, 2017 (our mSecure 5 pre-order period). As I previously mentioned, The purchase of an mSecure 5 license is tied the mSecure account used to purchase it with. If you are seeing a trial period or are being asked to pay, you are not using this account nor an account that has paid for a license.
Also, $3.99 sounds like the custom icons and photos attachment add-on in mSecure 4. We've never sold mSecure 5 for that low of a price.
Note: you've never used the email@example.com account in mSecure 5. You can check what mSecure username/email you are using in mSecure 5's Account Settings in the Settings menu.
Did you not note that I posted that I'm using version 4.5? You also keep saying MSecure 5 as though it's a completely different program than MSecure 4.x.
MSecure 5 appears to be an upgraded version of MSecure 4, which as I stated previously, I paid for. The question I haven't received an answer to yet is:
Am I going to be charged each time you upgrade your software?
I also need to get a straight answer on this as I've just advocated that my entire company get this program to manage passwords. If we're going to be paying again and again then that would of course impact our decision.
mSecure 5 is a brand new app (separate from the previous versions), and it marks the first time in the history of our company that we have charged for an upgrade to mSecure. We wanted to make it a free upgrade for our customers, but with the current landscape of application development, it was not feasible for us to do so. No, we do not have plans to charge for all major upgrades in the future. We went almost a whole 9 years without charging for a single update or upgrade, but we do need to make money to cover development and support costs.
I am unable to get my MSecure Pro version 5.0 to sync with my Dropbox account which was my backup. I have tried "Sync now" several times to no avail and I have linked and unlinked to my Dropbox account several times to no avail. I cannot access any of my stored passwords, etc. on the Pro version.
I'm not sure I understand your issue here. There is no Pro version of mSecure or mSecure 5. There is mSecure 5 and the previous versions. mSecure 5 allows users to purchase a license for their accounts and have a Pro mSecure license or a Pro account. Additionally, mSecure 5 cannot sync with the previous versions of mSecure nor their sync files. Instead, you can restore from a backup file created in the previous versions. You can go here to learn how to migrate your data from mSecure 3 or 4 to mSecure 5: https://support.msecure.com/support/solutions/folders/36000176650
Note: You cannot sync your mSecure 5 information across different mSecure accounts at this time
I bought version 4. Can i still use pro features of version 5.x?
or shall i install version 4?
mSecure 5 is a brand new app, and it marks the first time in the history of our company that we have charged for an upgrade to mSecure. We wanted to make it a free upgrade for our customers, but with the current landscape of application development, it was not feasible for us to do so.
You can always redownload the previous versions of mSecure if you would like: https://support.msecure.com/en/support/solutions/articles/36000064249-how-to-download-previous-versions
If you would like to use mSecure 5, you will need to purchase an mSecure 5 license (We call the license an mSecure Pro license). We have discount for previous customers. Please contact us via email at firstname.lastname@example.org or create a ticket on this support website to learn about our discount offers.
I have an old version on msecure on my iphone. I purchased a new MacBook. I downloaded msecure 5. Is there any compatibility between the two. Msecure 5 will not accept my sign on and password I have with the msecure version I have on my iphone. How will I get the information to sync?
Compatability for Windows,Phone and tablet should be seamless
mSecure 5 is the first and only version of mSecure to use an account system. If you haven't used mSecure 5 before or purchased an mSecure 5 license from our website, you'll have to create an account to get started with mSecure 5. mSecure 5 will not sync with the previous versions of mSecure. mSecure 5 will walk you through a migration process if you start the very first time with mSecure 5 on a device that has the previous versions. Otherwise, mSecure 5 can restore from a .msim backup file created in the previous versions. Here are guides that can show you how to transfer your information from mSecure 3 or 4 to mSecure 5: https://support.msecure.com/en/support/solutions/folders/36000176650
mSecure 5 does sync seamlessly with mSecure 5 on all available platforms: