Unable to access my mSecure app : mSecure Support

Unable to access my mSecure app

Susan

started a topic 4 months ago

I had to reinstate my fingerprint on my iPad and now I cannot access my account. I cannot remember my password as I haven’t used it in a long time, just the fingerprint. As I have stored all my passwords in this account, I need to be able to access them. I tried my original password but it won’t accept it. Help please

Mark - mSecure

said 4 months ago

Hi Susan,

Your ticket has been responded to. We will continue our conversation through the ticket system.

Mary

said 30 days ago

I cannot access my account

Mike - mSecure

said 26 days ago

Hi Mary, I believe I've responded to your email. The volume has been heavy after the holiday on Monday, so I'm just now getting caught up. I apologize for the delay.