mSecure Support
WIFI Sync not working
Mike - mSecure
Hi John,
Thank you for contacting us, and I'm sorry for the issue you are experiencing with Wi-Fi syncing. When the red icon is displayed between the client and the server, that means the two devices are not able to communicate over your network. This is typically caused by the network being set to public on your PC. Here's a help article that should get you through any troubleshooting needed to fix the problem: https://support.msecure.com/en/support/solutions/articles/36000064491-wifi-syncing-issues
Were you able to get the syncing to work John?
I'm having similar issue. Not sure when it started, but I did recently updated my home network to an XFinity Gateway. Wifi network name remained the same. I followed the instructions in the linked article and set my network to Private, w/PC being discoverable. This has not resolved the issue, I still receive "Server is unreachable" from the phone app. Restarted Windows and ap on phone following changes; had no effect.
Network name displayed in both Client and Server are correct. IP address displayed for Server is correct and matches what is displayed under the Sync Status dialog of the PC software.
Other particulars: Running Windows 11. Phone is Samsun Galaxy S20+ 5g w/latest updates available. OS is Android 13; One UI 5.1.
Permissions I see for mSecure app are Camera, Location, and Notifications all of which are enabled.
Further suggestions?
Thanks,
Brian
John
WIFI sync not working between android and lenovo laptop.
I get a red icon that shows a phone a line then a light bolt a line and then a computer.
On same network on both devices.
sync automatically is turned on.
Master computer is turned on.
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