Chat support available. Click the chat icon on the bottom right corner to start chatting with us right away!

mSecure Support

Knowledge Base Forums Submit a ticket

Msecure crashing on macOS 11.7.10 (20G1427)

HI

can you send an update? its been a few weeks now.

It crashes at startup.

thanls

Simon



Process: mSecure [30276]

Path: /Applications/mSecure.app/Contents/MacOS/mSecure

Identifier: com.mseven.msecuremac

Version: 6.1.5 (999)

App Item ID: 1157750250

App External ID: 861573689

Code Type: ARM-64 (Native)

Parent Process: ??? [1]

Responsible: mSecure [30276]

User ID: 501


Date/Time: 2023-12-17 10:10:47.757 +0100

OS Version: macOS 11.7.10 (20G1427)

Report Version: 12

Anonymous UUID: 9D916621-8575-AABB-0351-A98BEE745CB2


Sleep/Wake UUID: 57A33DDD-5F47-474D-B50E-765704C2290F


Time Awake Since Boot: 520000 seconds

Time Since Wake: 3700 seconds


System Integrity Protection: enabled


Crashed Thread: 0 Dispatch queue: com.apple.main-thread


Exception Type: EXC_BAD_ACCESS (SIGSEGV)

Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000

Exception Note: EXC_CORPSE_NOTIFY


Termination Signal: Segmentation fault: 11

Termination Reason: Namespace SIGNAL, Code 0xb

Terminating Process: exc handler [30276]


VM Regions Near 0:

--> 

    __TEXT 100b1c000-100dd8000 [ 2800K] r-x/r-x SM=COW /Applications/mSecure.app/Contents/MacOS/mSecure


Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

0 ??? 000000000000000000 0 + 0

1 com.mseven.msecuremac 0x0000000100cfbffc 0x100b1c000 + 1966076

2 com.mseven.msecuremac 0x0000000100cf5704 0x100b1c000 + 1939204

3 com.mseven.msecuremac 0x0000000100cf60e8 0x100b1c000 + 1941736

4 libdispatch.dylib 0x000000019d2afec0 _dispatch_client_callout + 20

5 libdispatch.dylib 0x000000019d2b1758 _dispatch_once_callout + 32

6 com.mseven.msecuremac 0x0000000100cf60ac 0x100b1c000 + 1941676

Hi Simon,

Thank you for following up on this issue. Unfortunately, our developer has not been able to figure out what's causing this issue. The strangest thing about is not everyone running Big Sur is experiencing the issue. He's still looking into the problem, so I hope we'll have a new update published to the store soon. In the meantime, we do have a legacy build of the 6.1.4 version that does solve the problem.


If you're interested in getting access to that legacy build, please email us at support@msevensoftware.com to let us know. After you send the email, let me know here in this thread, and I'll get back to you as soon as I see your email.

Why is this the same situation I encountered?gorilla tagI changed to the old version and it works normally again.

@wayne If you download mSecure 6.1.8 from the App Store app on your Mac, the crashing issue should be resolved. After downloading the new version, if it still crashes, please post here in this thread letting me know and we'll try to figure out what's going wrong on your machine.


Login or Signup to post a comment