mSecure Support
Msecure crashing on macOS 11.7.10 (20G1427)
Mike - mSecure
Hi Simon,
Thank you for following up on this issue. Unfortunately, our developer has not been able to figure out what's causing this issue. The strangest thing about is not everyone running Big Sur is experiencing the issue. He's still looking into the problem, so I hope we'll have a new update published to the store soon. In the meantime, we do have a legacy build of the 6.1.4 version that does solve the problem.
If you're interested in getting access to that legacy build, please email us at [email protected] to let us know. After you send the email, let me know here in this thread, and I'll get back to you as soon as I see your email.
Why is this the same situation I encountered?gorilla tagI changed to the old version and it works normally again.
Mike - mSecure
@wayne If you download mSecure 6.1.8 from the App Store app on your Mac, the crashing issue should be resolved. After downloading the new version, if it still crashes, please post here in this thread letting me know and we'll try to figure out what's going wrong on your machine.
Simon
HI
can you send an update? its been a few weeks now.
It crashes at startup.
thanls
Simon
Process: mSecure [30276]
Path: /Applications/mSecure.app/Contents/MacOS/mSecure
Identifier: com.mseven.msecuremac
Version: 6.1.5 (999)
App Item ID: 1157750250
App External ID: 861573689
Code Type: ARM-64 (Native)
Parent Process: ??? [1]
Responsible: mSecure [30276]
User ID: 501
Date/Time: 2023-12-17 10:10:47.757 +0100
OS Version: macOS 11.7.10 (20G1427)
Report Version: 12
Anonymous UUID: 9D916621-8575-AABB-0351-A98BEE745CB2
Sleep/Wake UUID: 57A33DDD-5F47-474D-B50E-765704C2290F
Time Awake Since Boot: 520000 seconds
Time Since Wake: 3700 seconds
System Integrity Protection: enabled
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY
Termination Signal: Segmentation fault: 11
Termination Reason: Namespace SIGNAL, Code 0xb
Terminating Process: exc handler [30276]
VM Regions Near 0:
-->
__TEXT 100b1c000-100dd8000 [ 2800K] r-x/r-x SM=COW /Applications/mSecure.app/Contents/MacOS/mSecure
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 ??? 000000000000000000 0 + 0
1 com.mseven.msecuremac 0x0000000100cfbffc 0x100b1c000 + 1966076
2 com.mseven.msecuremac 0x0000000100cf5704 0x100b1c000 + 1939204
3 com.mseven.msecuremac 0x0000000100cf60e8 0x100b1c000 + 1941736
4 libdispatch.dylib 0x000000019d2afec0 _dispatch_client_callout + 20
5 libdispatch.dylib 0x000000019d2b1758 _dispatch_once_callout + 32
6 com.mseven.msecuremac 0x0000000100cf60ac 0x100b1c000 + 1941676