I forgot password, reset password, now not able to regain old data in my account. How do I go about this. Please make explanation very simple as some trouble understanding what has been read already. I have an IOS system.
Thank you for contacting us. When you say you reset your password, can you explain that in more detail? Are you saying you went through the account reset process where you get sent an email to fully reset your account on our website? I believe that's what's happening here, because if you just went into mSecure's Settings, then you would have been able to change your password without deleting your data, but I have to be sure before answering.