Hi Russell,
Thank you for contacting us. I can help you with anything in mSecure, but I'm not exactly sure what the problem is here. If you need to change passwords stored in your records, you simply select the record, and then edit it. Are you having a problem editing records you have stored in mSecure? If that's not it, can you give me more information on what's happening when you try to edit something in the app? Also, what type of device are you using?
Hi Russell,
One thing to mention here is that we have discovered a few problems with some websites when using the Security Center features for changing your password. I think that's what you're trying to do here, but I'm not entirely sure.
Before I write out instructions on how to change your passwords, can you send me more information on how you are going about the process? Are you opening mSecure's menu and tapping "Security Center" to view your weak, duplicate and old passwords? If so, are tapping the "Change password" button and seeing a message explaining what will happen? If you are, you shouldn't see any options for opening the link in either mSecure's browser or the Safari browser.
Hi Russell,
I'm sorry for the issue you're running into here. Part of what you're saying makes sense, but part of it doesn't. Here's how the full process should work:
The biggest problem now is, we have since found out there are some problems when using the mSecure Web Browser, both for changing passwords and for basic functionality. Our developer is working on fixes right now, which should be included in the 6.0.7 release we will be publishing as soon as possible. So until that new version is released, it would be best to change passwords in a more manual fashion I'll explain below.
To change the password manually, follow these steps:
Thank You!
No problem at all Russell! Let me know if you have any other questions.
Russell