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Touch ID on IOS

My Touch ID does not work. I can use my password to get to my account, but I really want my Touch ID because of the convenience. Problem is that when I want to engage Touch ID in the settings it does not accept any figures or letters in the password field. It just springs in the middle of the field and accepts nothing

Hi George,

It looks like you are running into a known issue where the screen is not displaying correctly in Light mode. The data you are typing is getting entered into the field, but you can't see it. If you change your device to Dark mode temporarily, you'll be able to see what you are typing into the password field.

thanks Mike, that solved the problem!

No problem at all George! We'll get that display issue fixed soon so that it doesn't cause others the same confusion.


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