Hi George,

It looks like you are running into a known issue where the screen is not displaying correctly in Light mode. The data you are typing is getting entered into the field, but you can't see it. If you change your device to Dark mode temporarily, you'll be able to see what you are typing into the password field.

No problem at all George! We'll get that display issue fixed soon so that it doesn't cause others the same confusion.

@Gerald I'm not sure what's happening here, but the good news is, you are still able to get into mSecure with your password. First, I need to make sure that everything is set up correctly in your mSecure app. Go ahead and open mSecure on your iPhone, tap the menu button in the top left corner (3 stacked lines), then tap Settings. In the Settings, tap Account Settings. Does it tell you that you have an Essentials account?

If the app does show you have an Essentials account, then go back to the Settings screen. You should see an option to turn on Touch ID. Do you see that option, and if so, what happens when you turn on the toggle?

That's great news Gerald! Take care, and let me know if you need further assistance.