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Request to Downgrade back to 5.x Pro

I don't mind paying for upgrades per major version but not a monthly plan/yearly plan.


Example 4. x to 5. x


I logged into my computer today and noticed that 6.0 was installed on my machine automatically without my permission.  I understand that since I paid for 5.x Pro I get the stripped-down features of mSecure 6.0 for free.  What this tells me is that once 7.0 comes out my data will be a hostage to upgrade or lose my data.  No Thanks!


I don't do monthly or yearly plans because they stack up easy and I can't keep track they always end up charging me at the worst possible time and I occur a $32 bank fee.


I would rather pay by the version so I decide when to update, AKA: (When I get paid and think your software is worth it.)  With this new pricing plan, you are taking this out of my hands.  So I am forced to take it back by finding another software to use.


I never upgrade to the cutting edge until all the bugs are worked out...  For Example the 6.0


- The Record Editor Fields do not align up correctly on larger screens.

- The Light and Dark Options are Crap compared to 4.x and 5.x versions...

- Forced Premium Trial - No Way to Cancel out of it.. Adds extra crap in the way that I don't need.

- Several of my Records Crash the Software on PC but works fine on my Apple Phone.


I loved your software with my experience 4.x and 5.x and have suggested it to many of my students in the Army where I teach 25B (Information Technology Specialist) MOS.  No Referral because of profiting rules.... but I was glad to recommend it. 400/700 Students a year for the past 4 years. (Your software was a great example of easy it could be to keep up with tons of passwords, without having to recall any of them...)  Many people use one password for everything and a huge security risk.


With the new pricing plan, I will not be referring anyone else and I will not be using your software past the trial version.  I also will be sending past students to ditch the software once I find a suitable solution.  Even if I have to learn C++ and QT (www.qt.io) Open Source and build it myself.


I am so pissed off I could scream!!!


You could have at least given me the opportunity to upgrade when I wanted to instead of being thrust into bug-ridden software and forced to swim.



5 people have this question

I paid for a product, not for a subscription. I may want to pay for a product but be paying you on a time basis, no way. Go and ask someone else to take care of you. You outspeak the rules I decide if I accept play or not. You change the rules without my agreement, you play yourself. Is it clear that we all are in disagreement with your choices?

@elba0@gmail.com You don't have to pay for a subscription if you have a v5 Pro account. Is there something unclear about what we've been saying over the past couple of months leading up to the v6 release? There are other things in this post that people are upset about, but you don't have to pay for a subscription. If that's what you are upset about, if you have a v5 Pro license, you don't have to pay for a subscription to continue using all of the feature you had in v5.

I feel the same way!!!!!!!

I feel the same way!!!!!!!

@Stan What do you feel the same way about?

Dissatisfaction with mSecure 6

@Stan If you can explain your dissatisfaction, I can probably help you get past whatever is causing it. Of course, it it's simply a dislike for moving to a subscription model, I can't help there, unless it is still unclear that as a v5 Pro user you don't have to sign up for a subscription. Let me know what's happening, and I can try to help.

I have to wade in here. I have never read such an incoherent and ignorant posts. We have chosen mSecure because we now have an unmanageable number of passwords to store. We also need to have those passwords protected. To do that, you need the most up to date security. To ensure that you need a product to be constantly developing and keeping track with all the latest threats. To achieve that you need to use tools created by a company that is financially stable and able to invest in r&d. That is what mSecure are doing by introducing a subscription service. You update your PC, your mobile and pretty much every wifi connected device with security patches automatically, so why not protect your passwords the same way? One consideration is that these updates are probably patching on going security issues, which the developers would never want to point out, as this would enable them to be exploited. If you don't feel that your data security is worth the price of a few cups of Starbucks coffee a year then you deserve to be hacked. Stop whinging and think before you post!

I thought mSecure was pretty good until the big switch. I lost my paid program and was forced to go with 6 and its yearly fees!!!  How unfair is that; you didn't even give me a choice. VERY... VERY poor business practices. You may have gotten my money 1 time, but you won't get it again.  


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