Chat support available. Click the chat icon on the bottom right corner to start chatting with us right away!

mSecure Support

Knowledge Base Forums Submit a ticket

Dropbox not syncing

I have a new phone and I'm having trouble syncing with Dropbox. Says Msecure is not configured properly

Hi Brad,

Thank you for contacting us. This issue started happening just after the Android 12 release, and we're not sure yet what's causing it. A different user has figured out that deleting the Dropbox app fix the problem with the error message. The problem with this work-around is that if you do it, all files and folder that are favorited and stored locally on your device will be removed. When you reinstall the Dropbox app, you can then favorite the files again, but do be aware they'll be removed in the process. The alternative to deleting the Dropbox app would be to use mSecure Cloud syncing instead at least until mSecure 6 is released.

Login or Signup to post a comment