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I cannot sign in to MSecure 5 on new phone

I downloaded the app upgrade on a new phone and now cannot access my file.


When I click on 'Sigh Up' as directed, to create an account using my email address and new password (requirements for password changed)  it says that account already exists. Yes it does, it is me.


When I click on  'Sign in'  it does not recognize me because i do not have an account.

Hi Anne,

Thank you for contacting us. If mSecure is telling you an account already exists, then that means an account was created using the email address you are entering. Since the account already exists in our system, you can't create a new account using that same email address. I checked for an account using the email address you are using here in the forum, and I was able to find it, so I can confirm you do have an account already.


Real quick, do you have access to your information in any version of mSecure running on any of your devices? After I get more information from you, I'll be able to help you get access to your account in mSecure 5.


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