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Forgot Password

I just upgraded my phone and I’ve been using FaceID to unlock my app and have forgotten the password and now can’t login on my new phone. What can I do to reset my password?

2 people have this question

@Rebecca I'm sorry to hear about the situation you find yourself in here. Unfortunately, there's nothing we can do to help with either of these issues. We don't have access to the data stored in your mSecure app, and we also don't get your password for your mSecure app. At this time, there is no account recovery feature for mSecure, so there is just now way we can help you get access to your information. I'm guessing you used Touch or Face ID to unlock mSecure, so the only thing that can help is getting access to your phone. However, I can't find a way to get access to an iPhone without resetting it first.


I'm sorry I don't have better news here Rebecca. I'm not sure if there is a way to get emergency access to your iPhone, but you might try going to an Apple Store to see if there is some way they can help.


I have my QR code. Does that help with anything? Also doesn’t it  lock you out after so many unsuccessful attempt to login with the password?

@Rebecca The QR code you have is encrypted with your account password, so without that password, that code cannot be used. It's part of the owner authentication feature, so that if it can be decrypted with your account password, then mSecure knows you are the owner of the account.


For trying different passwords to sign in to mSecure, at some point you'll be told you have tried too many times, but you get a lot of tries. Have you seen that message yet?


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