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can't retrieve my old info

hi

my old phone was broken and when i got a new one and logged into my msecure my info off my old phone was no longer on my msecure

Hi Rory,

Do you remember which version of mSecure you were running on your old phone? Was the app icon a bright blue color, or was it a really dark blue...almost black? Also, do you still have access to your old phone by chance?

I had msecure 5 and I do have access to my old phone but it has been factory reset

Were you able to sign in to your account on your new phone without any problems? Also, if you are using your @hotmail mSecure account, do you have a Windows computer running mSecure 5 now? If so, are you able to see your information in mSecure on your PC?


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