mSecure Support
older version of mSecure locked when Apple updated to IOS 14.6
Mike - mSecure
said
over 4 years ago
Hi Mark,
Thank you for contacting us, and I'm sorry to hear about the issue you're experiencing after the recent iOS update. After downloading mSecure 5, did you create a new account, or did you simply sign in to an account that already existed? In order to trigger the migration code, you have to be signing up for a new account, or you have to sign in to an account in a fresh state.
Thanks MIke, When I signed in with a completely new account including EMAIL ADDRESS everything worked as expected.
Thanks for responding.
Mark
Mike - mSecure
said
over 4 years ago
No problem at all Mark, and it's great to hear everything is working again.
Old version not working on iPhone 17 have new m secure also on same phone but old version data was never transferred what do I do. I do have backup files sent to my brother
Hi,
I have responded to your ticket. We will continue this conversation through the ticket system.
Mark
Several days ago 06/08/21 apple upgraded my i-phone 7 IOS to 14.6 When I tried to use my mSecure I got the following message mSecure needs to be updated The developer of this app needs to update it to work with this version of IOS.
I downloaded version 5 and it simple created a second copy of mSecure without upgrading my original version. WHAT CAN I DO TO RETRIVE MY PASSWORDS AND OR INSTALL SOMETHING TO UPGRADE MY OLDER VERSION OF mSecure?
2 people have this problem