Chat support available. Click the chat icon on the bottom right corner to start chatting with us right away!

mSecure Support

Knowledge Base Forums Submit a ticket

migration of msecure 4.5 to 5.0

trying to migrate mscure 4.5 to 5.0

how do you figure out account name?

what are the requirements of the migration - do you need a specific version of IOS

where is a step by step example

Is there a Youtube video on it

PS - got a call from someone that had problems because latest IOS upgrade and he could not figure his account name  I am running into the same thing He told me a number of people called him about this issue

also how do you get to the free upgrade?

2 people have this question

I believe I am having same issue as Jocelyn and Tim.  I have been fighting with this for over an hour as I did not know that a specific version of mSecure4 was necessary for migration to work via prompts.  In any case, I have version 4.5.1 of mSecure on my ipad and need to migrate that data into my newly purchased version5.   My email address is   Sounds like we may need to troubleshoot via email so please let me know next steps.  Thank you.  

Testing 1, 2

@Chris Please email us at, and add "Attention Mike: No Migration" for the subject. After you send the email, notify me here, and I will respond as soon as I see it. Do be aware that we are really backed up in support, so response times are longer than they normally would be.

Hi Mike, just sent you an email with question on how to proceed 

Hi Mike

just sent an email about resting account

pls check



I am trying to upgrade from Msecure 4 to mSecure 5 Are there any instructions any place

@Atinter As long as you still have access to mSecure 4, the migration process is very simple. You first need to download mSecure 5 and create an account if you haven't already, then you can follow the instructions in this article to transfer your data:

Login or Signup to post a comment