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Touch ID disappeared on Mac

Mac = Big Sur 11.2.3/ mSecure = 5.7.2 (165). Touch ID was working until this week.  Now it has disappeared and there is no option to turn it back on.  Help.

Hi Linda,

I may know what's going on here, but I'm not sure just yet. Did you by any chance add or remove a fingerprint from the Touch ID settings in Mac's Preferences? When that happens, strange things can take place. Also, when you open mSecure's Preferences, are you saying that you don't see an option for turning on Touch ID unlock inside the Security tab?

Mike:  I apologize.  I found the Preferences for mSecure.  It did let me turn on Touch ID.  I'm not sure why it turned off.  Maybe an update?  Again, I don't know.  But the problem is solved.  Thank you for your quick response.

That's great to hear Linda, and no problem at all! Typically, the Touch ID will only be disabled when fingerprint data is changed in the MacOS preferences, or if you turn it off in mSecure's Settings. However, it's possible an update to MacOS could cause something like this. As long as you always know your password for unlocking the app, you should no problem turning on the Touch ID Setting should it become disabled. 

One other thing to note, and this might be the issue you are running into, is that if you change the password for mSecure, the Touch ID setting does become disabled. I checked your account real quick, and there was a password change back in December of 2020. That's quite awhile ago, so it may not have been the cause of this particular problem, but it could be the explanation.

At any rate, it's good to know everything is back to normal! Please let us know should you need further assistance Linda.

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