Chat support available. Click the chat icon on the bottom right corner to start chatting with us right away!

mSecure Support

Knowledge Base Forums Submit a ticket

Retrieve Data

My trial ended I have now paid for pro but my saved logins and passwords are gone

1 person has this problem

Hi Deborah,

Thank you for contacting us, and I'm sorry for the issue you are experiencing. I'm not sure what has happened here, but your data is not deleted or removed when you pay for an mSecure license. Can you tell me more about how you found yourself in this place? Were you running a previous version of mSecure before, and now are you trying to upgrade to mSecure 5? Also, do you have access to your information in any version of mSecure running on at least one device?

Login or Signup to post a comment