Fastest and best sync method for iOS devices : mSecure Support

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Albo

started a topic 4 months ago

Just curious about other mSecure users’ experience. I have had less than ideal results syncing with iCloud and mSecure Cloud. Not entirely impossible (with either say, after up to a week of various efforts) among 4 devices, but certainly not quick. Which of the two do you find best? (Or is hard-core manual sync the best?)

Mike - mSecure

said 3 months ago

Hi Albo,

Thank you for contacting us again. I would definitely like to hear other customer's feedback on what they are experiencing with iCloud syncing, but I was wondering if you are not happy with using mSecure Cloud syncing for some reason.

So far as I can tell, in our last correspondence, you mentioned you were going to continue using mSecure Cloud syncing. Has something not been working to make it so you want to use a different sync feature? The reason I ask is because mSecure Cloud syncing is the most consistent, user-friendly cloud sync feature in the app. It's not reliant on any third party system like iCloud or Dropbox, so there is never anything that can get in the way of it working correctly.

It is totally up to you if you want to use a different sync feature, but I just want to make sure you haven't run into any other problem using mSecure Cloud.

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Alvin

said 3 months ago

i can sync between my iphone and macbook air using either wifi or dropbox

Mike - mSecure

said 3 months ago

Thank you for the feedback Alvin!

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Albo

said 3 months ago

For what it’s worth, using mSecure Cloud sync, we still have frequent unsatisfactory sync. We have two each, iOS, iPadOS, and MacOS. An item change/deletion/addition on one may be reflected relatively quickly on another. But on the others, a manually-forced sync (drag-down from top of item list or File → Sync) is needed. We're getting by with the manual sync. mSecure now inexplicably syncs "first-in-line" login preference on multiple-id accounts. If my wife and I each have a gmail account it was formerly the case that mSecure properly presented her credentials for efficient login on her devices and mine, on mine. Now at times this has become unpredictable. I have gone through the rag of Autofill off, stop the app, clear Safari, start Autofill, etc., to no avail. Tedious. Sync has become a tedious boogaloo from what it used to be through no action on my part. But we’ll get by: mSecure still beats either Keychain or pen and paper.

Mike - mSecure

said 3 months ago

Hi Albo,

I think what's happening here is you aren't waiting for the sync timer to trigger on the devices that aren't making the change to your data. We continually test the auto-sync feature to make sure it is working correctly, and to our knowledge, there are no issues right now that keep the auto-sync from getting triggered. That doesn't necessarily mean you aren't experiencing some type of bug, but since everything is working correctly in our testing and other customers are not reporting the same type of issues, I'm very confident syncing is working correctly.

Instead of making a change when the app is open on multiple devices, go ahead and lock mSecure on all your devices. After they are locked, open mSecure on one device and make a change to your data - either add, delete or change a record. After the change is saved, wait for about 10 seconds, then open mSecure on another device. When the app is opened, it will check your account to see if there were changes made recently, and those changes should be synced in.