Based on a quick search there seems to be a long standing issue with dates. I can't delete the mess up records, because they get reinstated even if I delete them from the deleted items. I can't update them, because an update sets the modified date to now, which is then overwritten by one of the devices with a future date.
Devs can you at least provide a utility to set the dates to today on all platforms. That we could just turn off sync. Run the utility on all of our devices and then resync.
Thank you for contacting us, and I'm sorry for the issue you are experiencing. This is a long-standing bug we are still trying to weed out, but we do have a work-around that should fix the issue.
The fix is pretty straightforward, but you will want to run through the instructions on your computer, because it has bulk editing capabilities. On what types of devices are you running mSecure on? Do you have a desktop computer you can install mSecure on?
I have mSecure running on a Mac and a PC.
Since you have mSecure running on your computer, this should be a pretty quick process. I'm going to have you perform the steps below on your Mac, since it's easier to reset mSecure on your PC. You can follow the steps below:
Once all your records have been restored, a new modified data will be set for each of them. Now you will need to reinstall mSecure on your other devices. To do this, simply delete the mSecure app on each device, then reinstall it from the App Store. If you are running mSecure on other Mac computers, you do not need to reinstall the app. Instead, you will need to follow the instructions below to delete mSecure's database file to reset the data:
After mSecure is re-installed on your other devices, go ahead and sign in to your account. If needed, you can reveal the QR code in the Account Settings of mSecure on your computer, which will make it easy to authenticate.
The last thing to do is enable syncing again. If you were using Dropbox syncing, and if you were not able to delete the data.mssb file in your Dropbox account, do not re-enable syncing yet. If you do, it will simply sync in the bad modification dates again. If you had problems finding the data.mssb file, let me know before enabling syncing again.
Did this take care of the problem Alex?