Same password I've had since 2013, still works on iPhone 6S, won't open newly downloaded app on Galaxy A51
Thank you for contacting us. It's possible you have downloaded mSecure 5 onto your A51 but are still running mSecure 4 on your iPhone. When you look at the icons for mSecure on both devices, are they both the same color? The mSecure 4 icon is a bright blue, and the mSecure 5 icon is a very dark blue. Which icon is on each device?
Thank you for contacting us, and I'm sorry for the issue you are experiencing. In order for the information stored in mSecure to be as secure as possible, mSeven Software doesn't acquire our customer's password or the information stored in their mSecure account, so there is no way for us to retrieve either of those items. Also, in order to keep your information from being accessed without your permission, it is not possible to bypass or change an account's password when mSecure is not accepting the password the user is entering. The account itself can be reset in order to gain access to it again, but in that case, the data stored in the account is deleted.
Also, regarding your last question, even though you created a new account, you still need to know the password that was used when a backup was created in order to restore the data contained in that file. The password is used to encrypt the data, and only that same exact password can used to decrypt it.
I changed phones and now msecure wont take my password.
Thank you for contacting us, and I'm sorry for the issue you are experiencing. Typically our customers that find themselves in this situation are trying to make use of the newer mSecure 5 app when they were using the older version of the app on their previous device. Do you remember which version of mSecure you were running on your old phone? Also, do you happen to still have access to your old phone and, if so, are you able to open and unlock mSecure on that device?