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mSecure Support

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Error sync with a new Iphone

Hi...I sold my android phone (a recent Samsung S10+) and I bought an iphone 11 but when I login on the iphone with my account I don't see all the passwords that I had on the samsung (and which, fortunately, I still see on the windows application)...how can i solve? Please help me

Hi Costantino,

Thank you for contacting us. The good news here is that you have access to your information on your PC. Real quick, can you tell me which version of mSecure you are running on your computer? If it's the older 3.5 version of the app, you will need to go through the upgrade to version 5 in order to get both devices syncing again.


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