Help! I'm getting dates in the future again on some records. I've tried all of the reset/hard delete/tricks and tips that can be found in this knowledge base as well as the info that was emailed to me several years about how to fix. None of these methods are working. Please help!
Using Android device and Windows laptop.
I can't edit, erase or whatever.
I'm sorry for the late reply to this thread, and I'm sorry you are both running into this problem again. This has been a very nasty bug that's only affecting a small number of people, and we're still working on finding a solution for it. The good news is, if you are running the desktop version of mSecure, the fix is fairly simple since it has buld editing capabilities. You can follow the steps below:
After you see all of your records restored from the temporary deletion on your computer, you will need to reinstall mSecure on your other devices. To be clear, you will NOT be reinstalling mSecure on the computer you performed the above steps on, which would delete your information. If you are using a Mac computer, stop here and let me know, because the reset process for that app can't be done with a simple reinstall.
After mSecure is reinstalled on your other devices (iOS, Android and/or Windows), go ahead and sign in to your account. If needed, you can reveal the QR code in the Account Settings of mSecure on your computer, which will make it easy to authenticate.
The last thing to do is enable syncing again, but only if you were successful in deleting the data.mssb file in your cloud account. If you were not able to delete that file in the steps above, do not turn on syncing, because it will simply sync in the bad modification dates again.
Once all your records have been restored, a new modified data will be set on each of them, so you should not see the issue again in the future.
Did this take care of the problem?