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Change forgotten login password

How to change login password

2 people have this question

Hi Ruby,

Thank you for contacting us. It will depend on which version of mSecure you are running. Do you know which version you are using? Does the app icon have a bright blue background to it or is it a very dark blue color?


Also, do be aware that when the password for unlocking mSecure is forgotten, it's not possible to change it without the data stored in the app getting deleted. There is no way to bypass the encryption applied to the information, so the only way to change the password without loosing the data is to be able to unlock the app first. I hope that make sense, but if not, please let me know and I'll try to explain in more detail.

I have 5.7

Hi Ruby,

Thank you for the version of the app. Are you ok with the data currently stored in the app being deleted? To reset the password, you will need to reset your account, so all of the data will be lost.

I found my password. No need for further assistance. Thank you

That's great news Ruby! Please let us know if you need further assistance.

I NEED HELP!!! Can someone help please

HELP


Hi Julio,

I answered your question in the other thread you created. We'll continue the conversation there instead of this thread.

My phone hardware failed and I had to install my data from a back up. However, it didn’t retain my App passwords and my mSecure account was using my Face ID. I cannot log into any of my accounts including my work computer. I am in dire need of assistance please

Hi Megan,

Thank you for contacting us, and I'm sorry for the delayed response to your question. I made sure our email support rep knows about the email you sent, and he will be answering you shortly.


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