Chat support available. Click the chat icon on the bottom right corner to start chatting with us right away!

mSecure Support

Knowledge Base Forums Submit a ticket


My fingerprint ID option is not coming up anymore

Hi Christine,

I believe I answered you in the other thread with this same topic, but if not, here is the same answer.

I'm not sure how the fingerprint access would have stopped working all of a sudden. Unfortunately, this is one of the drawbacks to using the biometric authentication, since if something happens and it becomes disabled, then the only way to unlock the app is by manually entering your password. Due to the security of the app, there is no way to bypass manually entering your password after mSecure prompts you to enter it.

Login or Signup to post a comment