Thank you for contacting us. mSecure 5 is a brand new app, and it marks the first time in the history of our company that we have charged for an upgrade to mSecure. We wanted to make it a free upgrade for our customers, but with the current landscape of application development, it was not feasible for us to do so.
You can always re-download the previous versions of mSecure that you have already purchased. Here's an article that shows you how to download the older versions of mSecure: https://support.msecure.com/en/support/solutions/articles/36000064249-how-to-download-previous-versions
We also do offer previous customers a 33% off discount to upgrade to mSecure 5 for $19.99. Please create a ticket or email us at email@example.com in order to get information about this discount off.
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