I have MSecure 3.5.6 and I would like to synchronise with others devises but impossible, it is not active. Therefore I tried to update the release, but impossible to access the site ? Could you tell me how to proceed please ?
Thank you for contacting us and I'm sorry about the issue you are experiencing. I'm not sure I understand your issue here. However, mSecure 3.5.7 is needed to activate mSecure 3 on a computer. Since I'm not sure what kind of computer you are using, here are both links to mSecure 3 for Mac and Windows:
mSecure 3.5.7 for Mac: https://support.msecure.com/en/support/solutions/articles/36000022195
mSecure 3.5.7 for Windows: https://support.msecure.com/en/support/solutions/articles/36000022199
If this does not resolve your issues, could you please try providing more information about your issues here? If it's a syncing issue, what syncing feature are you trying to use, what kind of devices are you using, and are you getting an error message? If getting an error message, what does the error message say?
Unfortunately, I still don't know what kind of computer you are using. I'm guessing since you are simply saying computer you are using a Windows computer. Please let me know if that's not the case.
1. The sync button on a computer.
The button is only activated/usable if you enable Dropbox syncing. Are you trying to use Dropbox syncing here or WiFi syncing?
Here are guides that can help you:
Set up Dropbox syncing in mSecure 3 for Windows: https://support.msecure.com/en/support/solutions/articles/36000034889
Set up Dropbox syncing in mSecure 4 for iOS: https://support.msecure.com/en/support/solutions/articles/36000028452
Use WiFi syncing between mSecure 3 for Windows and mSecure 4 for iOS: https://support.msecure.com/en/support/solutions/articles/36000064325