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License

I have purchased the Pro license yet. it asks me to purchase again.


Michael

Hi Michael,

Thank you for contacting us and I'm sorry about the issue you are experiencing.  The purchase of an mSecure 5 license is tied to the mSecure account used to purchase it with. I see that you created an account for the email you are using on this forum on Feb. 23rd, 2017. You started using this account or restarted using this account on the 2nd of this year. However, I see no purchase for this account in our system. Did you purchase a license using a different account? Can you provide me proof of purchase? With it, I can fix things so that your account is set to be a paid account.


Thanks


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