License : mSecure Support

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Michael

a créé un sujet presque 6 ans il y a

I have purchased the Pro license yet. it asks me to purchase again.

Michael

Mike - mSecure

a dit presque 6 ans il y a

Hi Michael,

Thank you for contacting us and I'm sorry about the issue you are experiencing. The purchase of an mSecure 5 license is tied to the mSecure account used to purchase it with. I see that you created an account for the email you are using on this forum on Feb. 23rd, 2017. You started using this account or restarted using this account on the 2nd of this year. However, I see no purchase for this account in our system. Did you purchase a license using a different account? Can you provide me proof of purchase? With it, I can fix things so that your account is set to be a paid account.

Thanks

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Greg

a dit presque 5 ans il y a

I have previously purchased mSecure, however, my computer crashed and I want to install it again, but I dont want to pay for it again.

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Greg

a dit presque 5 ans il y a

it may have been purchased using my old work email address of gwarner@slco.org, but I no longer work for that organization.

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Greg

a dit presque 5 ans il y a

My mSecure for Windows order number is : SU 46589588966 and the serial number is MSW-H2KQ-LEGN-NYVN-LWQ5-92N9

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Greg

a dit presque 5 ans il y a

Did you receive my purchase order number since I don't see it displayed?

Mike - mSecure

a dit presque 5 ans il y a

Hi Greg,

I'm not sure if you have figured this out or not, but you should be able to install the old 3.5.7 version of mSecure, and you license should activate the app. You can download the older version of mSecure by following the instructions in this article on our support site: https://support.msecure.com/a/solutions/articles/36000064249?lang=en

After installing 3.5.7, were you able to use your serial number to activate mSecure?