Chat support available. Click the chat icon on the bottom right corner to start chatting with us right away!

mSecure Support

Knowledge Base Forums Submit a ticket

msecure 5 - Windows - Sync error with msecure Cloud

The synchronization with the msecure cloud is aborted with the XML error message, which starts with <!DOCTYPE hmtl> and the third last line says: <iframe src="//">


Can someone tell me which entry here produces an error?

Best regards



Thank you for contacting us and I'm sorry about the issue you are experiencing.  I'm not sure what is causing this error. It seems that our app is unable to connect to our server here. Have you tried closing and restarting mSecure 5? Does this happen when trying to sync manually or does it happen when mSecure tries to auto sync?

Login or Signup to post a comment