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msecure 5 - Windows - Sync error with msecure Cloud

The synchronization with the msecure cloud is aborted with the XML error message, which starts with <!DOCTYPE hmtl> and the third last line says: <iframe src="//www.herokucdn.com/error-pages/application-error.html">

 

Can someone tell me which entry here produces an error?


Best regards

Gerd



Hi,

Thank you for contacting us and I'm sorry about the issue you are experiencing.  I'm not sure what is causing this error. It seems that our app is unable to connect to our server here. Have you tried closing and restarting mSecure 5? Does this happen when trying to sync manually or does it happen when mSecure tries to auto sync?


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