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Cannot Authenticate account

I have set up my home computer, laptop and phone with msecure 5.   Trying to set up my main office computer.   I have tried every QR code I have and have resent it from one of my other computers.    It still says it's invalid.    Now what???

Hi Steve,

Thank you for contacting us and I'm sorry about the issue you are experiencing.  Can you let me know how you are trying to authenticate your account? What option are you using (Clipboard, file, or camera)? If using the File option, what kind of file are you trying to use to authenticate your account? mSecure 5 can authenticate you via the QR code png image or an mSecure.msecurekey encrypted account key file created on iOS or Mac. 


Perhaps this guide can help you authenticate your account here: https://support.msecure.com/en/support/solutions/articles/36000064260-set-up-msecure


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